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Tag: customers

Customer Complaints: Why Angry Customers Are Good For Business

Posted on September 26, 2022September 27, 2022 by admin

And they provide readers with a related diagnostic tool, the Customer Effort Audit. CQ’s complaints management system coordinates all complaints that require additional triage to be assessed by the relevant complaints coordinator. Customer complaint management teams can classify complaints based on risk level and urgency by leveraging data and the Einstein Predictive Analytics AI framework….

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